Effective Date: 11/2/2026 Northgate Home Solutions LLC ("Northgate Home Solutions," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information, including information through our website, phone calls, text messaging programs, and customer interactions. 1. Business Information Northgate Home Solutions LLC Hutchinson, Kansas Phone: [620-500-0505] Email: [[email protected]] If you have questions about this Privacy Policy or how your information is handled, please contact us using the information above. 2. Text Messaging Communications By providing your mobile phone number and opting in to receive text messages from Northgate Home Solutions, you agree to receive messages related to: Appointment scheduling and reminders Service updates and technician arrival notifications Estimates and project communications Invoices and payment reminders Customer support responses Service follow-ups and satisfaction surveys Promotional offers, maintenance plans, and special announcements Message frequency varies based on your interactions, scheduled services, and account activity. Standard message and data rates may apply. 3. Information We Collect We may collect the following information: Name Phone number Email address Physical address Service request details Property and maintenance information Appointment history Payment and billing information Customer communication records Service history and preferences We collect information directly from customers when services are requested, appointments are scheduled, forms are completed, or communications occur. 4. How We Use Your Information We use your information to: Schedule and perform services Send appointment reminders and service updates Respond to inquiries and customer support requests Create estimates and invoices Process payments Maintain customer records and service history Improve our services and customer experience Send maintenance reminders and promotional communications when permitted We only use customer information for legitimate business purposes related to providing and improving our services. 5. Data Security and Protection Northgate Home Solutions uses commercially reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures may include: Secure software systems and databases Password-protected accounts Restricted access to customer information Industry-standard security safeguards Periodic review of data protection practices While no method of electronic storage is completely secure, we strive to use reasonable safeguards to protect your information. 6. Information Sharing and Third Parties We do not sell customer information. We may share information with trusted third-party service providers when necessary to operate our business, including: Payment processors Scheduling and customer management platforms Email and text messaging providers Accounting and bookkeeping services Authorized subcontractors or service partners involved in completing requested work These third parties are granted access only to the information necessary to perform their services and are expected to protect customer information appropriately. 7. Customer Rights and Choices You have the right to: Request access to the personal information we maintain about you Request corrections to inaccurate information Update your contact information Request deletion of your personal information where legally permitted Opt out of marketing communications To make a request regarding your information, contact us using the business contact information listed above. 8. Text Message Opt-Out and Help Instructions You may opt out of receiving text messages at any time by replying: STOP - to unsubscribe from future text messages. For assistance, reply: HELP - for support or contact information. After opting out, you may receive a final confirmation message confirming your removal from the messaging program. 9. Data Retention We retain customer information only as long as necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements. 10. Children's Privacy Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children. 11. Changes to This Privacy Policy Northgate Home Solutions may update this Privacy Policy periodically. Updated versions will be posted and become effective upon publication. We encourage customers to review this policy regularly. 12. Contact Us For questions regarding this Privacy Policy or your personal information, please contact: Northgate Home Solutions LLC Hutchinson, Kansas Phone: [620-500-0505] Email: [[email protected]] SMS Privacy Disclosure: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors or service providers is permitted only as necessary to provide services and support business operations. All other categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. This version is designed to satisfy the privacy policy requirements commonly requested for dedicated business texting applications such as Jobber's Dedicated Phone Number registration.